About
Fast-built SaaS products still need correct support.
More products are launching with smaller teams. The product can move quickly, but support answers still need to stay correct when billing, onboarding, settings, plans, and releases change.
Canonica keeps approved support knowledge connected to product surfaces. It gives founders a help center, widget, changelog binding, tickets as fallback, and a governance queue without asking them to run a large support operation.
What we believe
Correct answers matter more than more channels
Canonica is not trying to become a full helpdesk. It keeps the knowledge behind support surfaces clear, approved, and current.
Page context should reduce user effort
A billing question from the billing screen should not get the same generic answer as a settings or onboarding question.
Fallback is useful, but measured
Fallback can help while coverage grows. Repeated fallback becomes a support gap, not hidden automation.
Founders should approve authority
Drafts, entity candidates, and mutation proposals stay reviewable. Canonica does not silently rewrite product truth.
Coverage should be visible
The main operating metric is whether product surfaces have enough approved answers for real user questions.
Built by the MenuList team
Canonica is built by the same team behind MenuList. MenuList is a separate product and one client use case; Canonica stays product-neutral so any SaaS team can embed it.
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