01
User asks on a product page
The widget receives safe page, route, workflow, role, or plan context.
For SaaS founders shipping fast
You build revenue.Canonica keeps support accurate.
Approved page-aware answers before fallback, a widget your users can ask anywhere, and a governance queue that turns missed questions into better product knowledge.
Page-aware widgetHosted help domainCanonical answersDrift detectionHuman approval
Not another chatbot. Built for founders who ship fast and cannot afford support chaos.
The aha moment
Same product. Different page. Different support truth.
Choose a product page, then see how Canonica changes the answer using safe page context, approved knowledge, and fallback signals.
Open full demo/settings/billing/invoices
CanonicalProduct screen
Billing page
The user is looking at invoice retries, payment method status, and billing ownership.
Related
Update payment method
Related
Invoice retry policy
Related
Billing permissions
User asks from this page
Why did my invoice fail?
Generic chatbot
Please check your billing settings or contact support if your card was declined.
Why Canonica is different
Canonical answer served first
Support truth loop
From support question to better product knowledge.
Canonica’s aha moment is not that a widget answers questions. It is that page-aware questions, fallback, tickets, and feedback become a governed loop for improving approved support truth.
02
Approved answer is served first
Canonical support truth wins before fallback or generated assistance.
03
Fallback only when coverage is missing
Unknown questions can still help the user, but they are marked as gaps.
04
Miss becomes a signal
Repeated fallback, tickets, low confidence, and negative feedback are grouped for review.
05
Owner approves the fix
Drafts and proposals stay review work until a human makes them authoritative.
06
Future users get the canonical answer
The same scoped product truth is served the next time that page-level question appears.
Best demo flow
Billing page, missing answer, reviewed fix.
Open billing, ask why an invoice failed, receive an approved billing answer. Ask something uncovered, and that miss becomes a reviewable signal. Once approved, the future user gets the canonical answer.
Drafts are assistive
Canonica can prepare answer drafts from recurring gaps, but drafts are not official support truth.
Humans approve authority
Owners review proposed changes before they become canonical answers.
Drift stays visible
Release changes and stale-answer risk become review work instead of silent support debt.
Product proof
One operator view from setup to governed answers.
Canonica feels like a support cockpit: install readiness, page surfaces, widget behavior, tickets as fallback, and review work stay connected.
ActivationSurfacesWidgetGovernance
app.canonica.app/workspace/activation
Live previewActivation Command Center
78% launch ready
Product profileComplete
Company, product, support email
Knowledge importIn review
Docs, FAQ, release notes
Product surfacesLive
Billing, onboarding, team settings
Widget installVerified
Origin, route, context check
Product surfaces
Support mapped by route
billing_invoices3 answers2 FAQs1 release
team_settings2 answers1 FAQ0 releases
onboarding_checklist4 answers3 FAQs2 releases
End-user widget
Billing page support
Why was I charged today?
Canonica found an approved billing answer for this page, then linked the invoice FAQ and latest pricing release note.
Owner-approvedFAQ linkedRelease aware
Ask Canonica
Signal-to-knowledge queue
Review what support exposed
Billing downgrade question
Signal clusterDraft answer
Invoice retry confusion
Ticket fallbackNeeds review
Webhook setup guide
Article driftReview copy
Screens are connected by surfaces
Articles, FAQs, changelogs, tickets, and widget answers share page and workflow context.
Fallback becomes review work
Missed questions become signals and draft improvements instead of disappearing into chat history.
Static website, no Firebase browse cost
These public product scenes are server-rendered content and do not read Canonica data.
Product areas
Explore Canonica the way buyers evaluate it.
Like a real product suite, each Canonica capability has its own job and its own page. Start with setup, understand the widget, then evaluate support control and governance.
01View
Launch Setup
Workspace setup, product profile, starter knowledge, surfaces, widget key, and activation readiness.
Workspace, product profile, starter knowledge, surfaces, widget key, and activation readiness.
02View
Page-Aware Widget
One embeddable widget that uses safe page context, allowed origins, blocked routes, and approved answers.
Safe page context, allowed origins, blocked routes, hosted help, and approved answers before fallback.
03View
Support Control
Hosted help, docs, FAQ, changelog, ticket fallback, conversations, and weekly review output.
Docs, FAQ, changelog, tickets, conversations, and weekly review output from one support layer.
04View
Knowledge Governance
Product ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.
Ontology, canonical answers, drift, signal mutation, coverage, and trust/readiness metrics.
Best fit
Built for products where support questions repeat by page.
Canonica is intentionally narrow: it governs support knowledge, serves page-aware help, and turns missed answers into review work.
Canonica is best for
- ✓Solo founders and small SaaS teams with recurring onboarding, billing, settings, or release questions.
- ✓Products where users get stuck on specific pages and need help that matches that screen.
- ✓Teams that want support automation from approved knowledge, not unreviewed answers.
Canonica is not for
- -Teams looking for Canonica to replace a full human helpdesk or agent inbox.
- -Products with no live or near-live app and no support knowledge to start from.
- -Teams that want generated answers to auto-publish without owner review.
10-minute setup path
The first session is a launch checklist, not a configuration maze.
Canonica’s self-service flow creates the beta workspace, widget key, product surfaces, and activation command center so founders can see the path from setup to first approved answers.
01
Sign in with Google
Create the Canonica account without a sales call.
02
Add company and product name
Canonica creates the workspace and product account bridge.
03
Choose support-heavy pages
Start with billing, onboarding, settings, team, release, or integration screens.
04
Import starter knowledge
Use docs, FAQs, release notes, setup guides, and common support answers.
05
Copy one widget script
Install the script and keep the raw widget key safe after it is shown once.
06
Verify install
Allowed origins, blocked routes, hosted help domain, and page context are checked from the dashboard.
07
Review approved answers
Drafts and support gaps become owner-reviewed canonical answers, not auto-published truth.
Page-Aware Widget
Put support inside the product screen where the question happens.
Canonica is built for new SaaS teams that need support before they need a full support stack. Start with a governed widget, publish help on your own domain, and let tickets exist as fallback and learning signals.
View Widget InstallCustomer screen
Billing / Invoices
Need help with this invoice?
The widget opens inside the client product, detects safe billing context, and prefers approved invoice answers before fallback.
Canonical answerRelated FAQRelease noteTicket fallback
Page-aware answer
Invoice retries happen automatically for 3 days. Update your payment method from Billing, then retry from this invoice page.
Widget controls
Allowed origin
app.yourapp.com
Blocked route
/billing/cards/*
Hosted help
help.yourapp.com
Context key
billing_invoices
Install & context
One script, then safe page hints.
Developers install the widget once and pass route, feature, workflow, role, or plan hints only when they are safe.
window.CanonicaWidget?.page({
contextVersion: 1,
contextKey: 'billing_invoices',
feature: 'billing',
page: 'invoices'
});Allow only your domains
Allowed origins and blocked routes decide where the launcher can appear.
Publish hosted help
Map help, docs, support, or kb domains like help.yourapp.com to the same published articles, FAQs, and release notes.
Pass page context
Send safe route, feature, workflow, role, and plan hints so help matches the current screen.
Review support gaps
Fallbacks, tickets, safe debugging context, and negative feedback become review work for improving approved answers.
Security at a glance
Built for controlled support knowledge.
These are the controls that matter during the first install: where the widget runs, what context it receives, and when an answer becomes authoritative.
Widget keys stay protected
The raw key is shown once; Canonica stores secure lookup data and displays safe prefixes later.
Allowed origins restrict runtime
Owners decide which product domains can load the widget config.
Blocked routes keep sensitive screens clean
The widget can be hidden from pages such as billing checkout, admin-only areas, or Canonica help itself.
Page context is bounded
Context carries route and workflow hints for support relevance, not secrets or trusted identity.
Answers become authoritative after review
Drafts and mutation proposals stay reviewable before they become canonical answers.
Workspace data stays scoped
Canonica keeps product, workspace, and user boundaries separate from MenuList and other client products.
Canonica Engine
The support truth layer under your product.
Canonica is built around structured product knowledge, approved answers, drift detection, and support-signal review.
01Foundation layer
Product Ontology
Model your product as structured entities: features, plans, roles, workflows, states, integrations, and errors. Articles reference concepts; concepts do not disappear inside documents or loose tags.
02Core engine
Canonical Answer Engine
Governed, versioned, entity-bound answers are retrieved before fallback. When an approved answer matches the same scope and version, users get the same support truth every time.
03Control plane
Drift Governance
Version mismatch, signal anomaly, scope conflict, and deprecated entity checks flag stale answers through nightly audits and release review. Advisory, never blocking.
04Self-improvement
Signal Mutation
Tickets, negative feedback, fallback searches, and escalations become structured signals. Signals cluster by entity and propose knowledge changes for human approval.
Product System
One control plane across setup, support, governance, and runtime.
Canonica is not only a search box. It connects onboarding, help content, product pages, widget context, tickets, release notes, and review queues so support can keep up with fast-moving software.
Launch Setup
Everything a small software team needs to start using Canonica without a custom implementation project.
Workspace activation
Onboarding creates the Canonica workspace, subscription summary, product profile, and first launch checklist.
Knowledge import
Existing docs, FAQs, starter files, and article-backed FAQ suggestions move through generation, review, publishing, and embedding.
Product surfaces
Routes, pages, workflows, tags, and entities connect help to the exact product area where users are stuck.
Widget install
The owner configures appearance, allowed origins, blocked routes, install snippets, custom help domains, and runtime verification.
Billing and credits
Beta setup starts immediately; paid plans, invoices, transactions, and support credit top-ups live inside Canonica billing.
Support Control
Customer-facing support surfaces stay connected instead of becoming separate content silos.
Help center and hosted docs
Articles, categories, FAQ, search, contact flows, and release notes can run in the app or on a branded support domain such as help.yourapp.com.
Page-aware widget
Embedded support receives safe page context and returns related articles, releases, or ticket fallback.
Tickets as fallback
When approved content is missing, users can raise a ticket with safe debugging context and the resolved case can feed the knowledge queue.
Changelog awareness
Release notes can be tied to surfaces, entities, tags, and support content that may need review.
Email notifications
Ticket-created, reply, and status events can notify owners while leaving knowledge governance as the core product.
Knowledge Governance
Canonica treats support knowledge as product truth that must be reviewed, versioned, and kept current.
Product ontology
Features, plans, roles, workflows, states, integrations, and errors are first-class concepts.
Canonical answers
Approved, scoped answers are retrieved before fallback so repeated questions get stable answers.
Drift checks
Version mismatch, signal anomaly, scope conflict, and deprecated entity checks flag stale support truth.
Signal queue
Tickets, negative feedback, fallback, and escalations become reviewable mutation proposals.
Trust and readiness metrics
Coverage, drift pressure, failing entities, and escalation pressure are summarized for owners without raw log hunting.
Runtime Layer
The backend is built to stay useful without turning every dashboard into a collection scan.
Summary-backed dashboards
Coverage, trust, context content, widget status, and tenant discovery use compact summary documents.
Nightly governance
A separate Canonica scheduler handles drift, signal mutation, trust metrics, and controlled expansion jobs.
Cache freshness
Repeated canonical hits can use cache while compact version manifests prevent stale answer serving.
Runtime verification
Widget config, allowed origins, blocked routes, context checks, and install status stay visible to the owner.
Separate Firebase mode
Canonica can run against its own Firebase project, rules, indexes, storage, and Cloud Functions while sharing the web deployment.
How it works
Launch support without building a support team
1
1
Add product details
Create the workspace, add your product URL, support email, billing model, and the core product surfaces users ask about.
2
2
Import starter knowledge
Upload docs, starter articles, and FAQs. Canonica keeps support working through fallback while it prepares governed answer and FAQ drafts.
3
3
Review approved answers
Entity candidates and canonical answer drafts go to the review queue. Nothing becomes authoritative without owner approval.
4
4
Install page-aware support
Embed the widget, lock allowed origins, block sensitive routes, publish hosted help if needed, and pass route context so billing, onboarding, and settings pages get relevant help.
5
5
Improve from support gaps
Repeated fallback, tickets, and negative feedback become signal-to-knowledge tasks you can review each week.
Why Canonica
Chatbots answer. Helpdesks route. Canonica keeps support truth correct.
It sits behind your help center, widget, tickets, and release notes as the governed knowledge layer.
Capability
AI chatbot
Helpdesk
Knowledge base
Canonica
Answers user questions
Yes, usually generated
Agent-led
Search and articles
Yes, with approved answers before fallback
Uses product-page context
Rarely
No
No
Yes: route, workflow, role, plan, and surface context
Serves approved answers first
Usually no
Agent-dependent
Static docs
Yes: canonical answers are authoritative after review
Detects stale support truth
No
Manual
Manual
Yes: drift and release-impact review
Turns misses into knowledge tasks
No
Manual ticket review
No
Yes: fallback, feedback, and tickets become signals
Tracks support truth coverage
Conversation metrics
Ticket metrics
Article counts
Coverage, readiness, drift pressure, and failing surfaces
Human approval before truth
Weak
Manual by agents
Manual publishing
Governed drafts and proposals before authority
Helps after releases
Old answers can remain live
Tickets increase
Docs become stale
Flags answer drift and affected support content
Pricing clarity
Start on beta, then move to predictable INR plans.
Support credits are plan capacity for governed answers, chat assistance, and knowledge governance work. Static hosted help pages and widget loading do not consume credits.
Starter
Best for solo founders launching support for one product.
₹999
150 support credits / month
Growth
Best for active SaaS products with recurring support questions.
₹2,999
500 support credits / month
Studio
Best for studios or agencies running multiple small SaaS products.
₹6,999
1200 support credits / month
Founder questions
The answers buyers need before setup.
Does Canonica replace Intercom or Zendesk?
No. Canonica is the support knowledge layer and page-aware widget. It can reduce repetitive questions before they become tickets, but it is not a full helpdesk replacement.
Will answers publish automatically?
No. Canonica can generate drafts and proposals, but authoritative answers are owner-approved canonical answers.
Do I need a full docs site first?
No. Start with FAQs, release notes, product pages, setup guides, and common support answers. Canonica turns those into review work.
How hard is install?
One script, allowed origins, optional blocked routes, and safe page context. The activation dashboard verifies the runtime path.
Is it safe on sensitive pages?
Yes. Owners can block routes, restrict origins, and limit context to route or workflow hints instead of secrets.
Keep building. Let Canonica guard your support truth.
Give users approved answers before fallback, keep stale support visible, and turn repeated misses into reviewable fixes from one activation dashboard.
Built for solo founders, small SaaS teams, and studios managing multiple launches.