What you add
Docs, FAQs, changelogs, tickets, setup notes, and common answers.
For AI-built SaaS apps shipping fast
You shipped the app.Now users need correct answers.
Canonica adds page-aware support to your SaaS: an in-app help widget, hosted help center, ticket fallback, and owner-approved answers that improve when users get stuck.
One scriptPage-aware answersHosted helpTicket fallbackHuman approval
Built for solo founders, small SaaS teams, and studios launching AI-built products.
The aha moment
Generic AI guesses. Canonica answers from the page the user is on.
A billing question from Billing should not get the same answer as a setup question from Onboarding. Canonica uses safe page hints to serve the right approved answer.
Open full demo/settings/billing/invoices
CanonicalProduct screen
Billing page
The user is looking at invoice retries, payment method status, and billing ownership.
Related
Update payment method
Related
Invoice retry policy
Related
Billing permissions
User asks from this page
Why did my invoice fail?
Generic chatbot
Please check your billing settings or contact support if your card was declined.
Why Canonica is different
Canonical answer served first
When Canonica does not have an approved answer, it does not invent one. It records the gap for review.
Support knowledge map
Turn your existing notes into support users can trust.
Add docs, FAQs, release notes, setup guides, and common answers. Canonica connects them to the pages where users ask for help, then serves approved answers before fallback.
Inputs
Where users ask
Billing, onboarding, settings, integrations, releases, and error screens.
What users get
Approved page-aware answers, related help, or a ticket path.
Outputs
What you review
Missed questions, stale answers, and draft improvements.
Hosted help and approved answers
Public docs, FAQs, release notes, and approved answers stay connected.
Review and approval queue
Signals become human-reviewed improvements instead of silent support debt.
Not a helpdesk replacement
Tickets stay fallback and signals, not the center of the product.
Not an autopilot
Drafts and improvements require review before becoming official.
Not a static docs site
Answers stay tied to app pages, releases, and support gaps.
Learning loop
Every missed question becomes a support fix.
Canonica’s aha moment is not that a widget answers questions. It is that page-aware questions, fallback, tickets, and feedback become review work that improves future answers.
01
User asks from a product page
The widget receives safe page, route, workflow, role, or plan context.
02
Canonica checks approved answers
Reviewed support knowledge wins before fallback or generated assistance.
03
The user gets the right answer
If coverage exists, the response is grounded in the current page and approved content.
04
Ticket fallback opens when missing
Unknown questions can still help the user, but they are marked as gaps.
05
Repeated misses become review items
Fallback, tickets, low confidence, and negative feedback are grouped for review.
06
You approve the fix
The next user gets the improved approved answer instead of repeating the same gap.
Best demo flow
Billing page, missing answer, reviewed fix.
Open billing, ask why an invoice failed, receive an approved billing answer. Ask something uncovered, and that miss becomes a reviewable signal. Once approved, the future user gets the improved answer.
Drafts are assistive
Canonica can prepare answer drafts from recurring gaps, but drafts are not official answers.
Humans approve authority
Owners review proposed changes before they become approved answers.
Drift stays visible
Release changes and stale-answer risk become review work instead of silent support debt.
Support launch checklist
See what is ready before users rely on support.
Product profile, imported knowledge, mapped app pages, widget install, and first approved answers stay visible in one launch path.
app.canonica.app/workspace/activation
Live previewActivation Command Center
78% launch ready
Product profileComplete
Company, product, support email
Knowledge importIn review
Docs, FAQ, release notes
Product surfacesLive
Billing, onboarding, team settings
Widget installVerified
Origin, route, context check
Signal-to-knowledge queue
Review what support exposed
Billing downgrade question
Signal clusterDraft answer
Invoice retry confusion
Ticket fallbackNeeds review
Webhook setup guide
Article driftReview copy
End-user widget
Billing page support
Why was I charged today?
Canonica found an approved billing answer for this page, then linked the invoice FAQ and latest pricing release note.
Owner-approvedFAQ linkedRelease aware
Ask Canonica
Selected mode
Product setup
This tab changes the route, sidebar highlight, readiness panel, widget result, and review queue so the product proof behaves like a real Canonica workspace.
Screens are connected by surfaces
Articles, FAQs, changelogs, tickets, and widget answers share page and workflow context.
Fallback becomes review work
Missed questions become signals and draft improvements instead of disappearing into chat history.
Static website, no Firebase browse cost
These public product scenes use local tab state and do not read Canonica data.
What Canonica gives you
Support for the parts founders actually need first.
Start with setup, add the widget, publish help, and review missing answers. The deeper control-plane language stays available after the value is clear.
01View
Set up support
Create your workspace, add product details, import help content, and map the pages where users get stuck.
Workspace, product profile, starter knowledge, key app pages, widget key, and activation readiness.
02View
In-app help widget
Install one widget, pass safe page hints, control allowed domains, and answer users inside your app.
Safe page context, allowed origins, blocked routes, hosted help, and approved answers before fallback.
03View
Help center + tickets
Publish docs, FAQs, release notes, and fallback tickets from one connected support layer.
Docs, FAQ, changelog, ticket fallback, conversations, and weekly review output from one support layer.
04View
Review approved answers
Review drafts, repeated misses, stale answers, coverage, and readiness before support becomes official.
Product structure, approved answers, stale-answer review, repeated questions, coverage, and readiness metrics.
Support surfaces
Feature pages for the daily support layer.
Best fit
Best for founders with real users and repeated questions.
Canonica fits AI-built SaaS apps where users get stuck on billing, onboarding, settings, integrations, releases, or errors.
fit
Live product
Your SaaS app is live or close to launch, and users are already finding confusing screens.
fit
Repeated questions
The same billing, onboarding, settings, release, or error questions appear more than once.
fit
Changing knowledge
Docs, FAQs, changelogs, setup notes, or support answers exist, but they are scattered or stale.
fit
Review before authority
You want page-aware AI help, but official answers still need owner approval.
not fit
Helpdesk replacement
Canonica does not replace a full human inbox, agent routing system, or helpdesk workflow suite.
not fit
No support source yet
A product with no live app and no starter knowledge has nothing useful to govern yet.
not fit
Auto-publish expectations
Generated answers should not become official without review.
maybe later
One-off questions only
If the same issues never repeat, a control plane is heavier than the problem.
First-session setup
Set up the first support layer in one session.
The setup flow stays founder-friendly: add the app, pick the important pages, import what exists, install the widget, then review what users should see first.
01
Add your product
Create the Canonica workspace with company, product, and support details.
02
Pick 2-5 pages where users get stuck
Start with billing, onboarding, settings, team, release, or integration screens.
03
Import FAQs, docs, changelogs, or common answers
Use the material you already have instead of building a blank help center.
04
Install the widget
Copy one script, allow your domains, block sensitive routes, and verify page context.
05
Review the first approved answers
Drafts and support gaps stay review work before they become official answers.
Page-Aware Widget
Put help inside the screen where users are stuck.
Users ask from inside your app. Canonica reads safe page hints, finds approved answers and related docs, and opens ticket fallback only when coverage is missing.
View widget installCustomer screen
Billing / Invoices
Need help with this invoice?
The widget opens inside the client product, detects safe billing context, and prefers approved invoice answers before fallback.
Canonical answerRelated FAQRelease noteTicket fallback
Page-aware answer
Invoice retries happen automatically for 3 days. Update your payment method from Billing, then retry from this invoice page.
Widget controls
Allowed origin
app.yourapp.com
Blocked route
/billing/cards/*
Hosted help
help.yourapp.com
Context key
billing_invoices
Install & context
One script, then safe page hints.
Developers install the widget once and pass route, feature, workflow, role, or plan hints only when they are safe.
window.CanonicaWidget?.page({
contextVersion: 1,
contextKey: 'billing_invoices',
feature: 'billing',
page: 'invoices'
});allowed
Widget can appear
The current domain matches the workspace allowed-origin list.
originapp.yourapp.com
launchervisible
blocked
Allow only your domains
Payment forms, auth pages, and private admin routes can hide the launcher.
route/billing/cards/*
launcherhidden
published
Publish hosted help
Reviewed docs, FAQs, and release notes can live on a support domain.
domainhelp.yourapp.com
public pagesdocs + FAQ
context
Pass page context
Safe route, feature, workflow, role, and plan hints make answers page-aware.
featurebilling
workflowinvoice_review
review
Review support gaps
Fallbacks, tickets, safe debugging context, and negative feedback become review work.
gapmissing answer
next stepowner review
Security at a glance
Safe page context, not secret data.
Canonica only needs safe context like page, feature, workflow, plan, or role. Do not send passwords, tokens, card data, private customer records, or unrelated personal data.
allowed origin
Run only on approved domains
Owners decide which product domains can load widget config.
sourceworkspace config
blocked route
Hide support from sensitive screens
Payment, auth, admin, and other private routes can suppress the launcher.
launcherhidden when unsafe
safe context
Send page hints, not secrets
Use page, feature, workflow, role, and plan names for relevance.
never sendtokens or cards
review first
Keep approval before authority
Drafts and improvements stay reviewable before they become official answers.
official answerowner approved
fallback
Unknown questions become gaps
Ticket fallback and feedback become support gaps instead of hidden chat noise.
next stepreview queue
workspace scope
Product data stays separated
Canonica keeps product, workspace, and user boundaries separate from MenuList and client products.
boundaryCanonica workspace
Behind the scenes
What happens behind the scenes.
Canonica knows your product structure, serves approved answers before fallback, flags stale guidance, and turns repeated misses into review tasks.
01
Your product structure
Canonica understands your features, plans, roles, workflows, states, integrations, and errors so support is tied to the product, not only to loose documents.
02
Approved answers first
Reviewed answers are served before fallback. When an approved answer matches the same scope and version, users get the same support guidance every time.
03
Stale answer review
Version mismatch, signal anomaly, scope conflict, and deprecated product behavior can flag stale answers through nightly audits and release review. Advisory, never blocking.
04
Repeated-question queue
Tickets, negative feedback, and recurring fallback searches become review inputs. Repeated patterns can propose knowledge changes for human approval.
Product System
One control plane across setup, support, governance, and runtime.
Canonica is not only a search box. It connects onboarding, help content, product pages, widget context, tickets, release notes, and review queues so support can keep up with fast-moving software.
Setup inputs
01
Launch Setup
Everything a small software team needs to start using Canonica without a custom implementation project.
02
Support Control
Customer-facing support surfaces stay connected instead of becoming separate content silos.
Runtime outputs
01
Knowledge Governance
Canonica treats support knowledge as product truth that must be reviewed, versioned, and kept current.
02
Runtime Layer
The backend is built to stay useful without turning every dashboard into a collection scan.
How it works
Launch support without building a support team
01
Add product details
Create the workspace, add your product URL, support email, billing model, and the core app pages users ask about.
02
Import starter knowledge
Upload docs, starter articles, and FAQs. Canonica keeps support working through fallback while it prepares governed answer and FAQ drafts.
03
Review approved answers
Answer drafts and product-structure candidates go to the review queue. Nothing becomes official without owner approval.
04
Install page-aware support
Embed the widget, lock allowed origins, block sensitive routes, publish hosted help if needed, and pass route context so billing, onboarding, and settings pages get relevant help.
05
Improve from support gaps
Repeated fallback, tickets, and negative feedback become signal-to-knowledge tasks you can review each week.
Why Canonica
Chatbots answer. Helpdesks route. Canonica keeps approved support correct.
It sits behind your help center, widget, tickets, and release notes as the governed knowledge layer.
Capability
AI chatbot
Helpdesk
Knowledge base
Canonica
Answers user questions
Yes, usually generated
Agent-led
Search and articles
Yes, with approved answers before fallback
Uses product-page context
Rarely
No
No
Yes: route, workflow, role, plan, and surface context
Serves approved answers first
Usually no
Agent-dependent
Static docs
Yes: approved answers are authoritative after review
Detects stale support
No
Manual
Manual
Yes: drift and release-impact review
Turns misses into knowledge tasks
No
Manual ticket review
No
Yes: fallback, feedback, and tickets become signals
Tracks support coverage
Conversation metrics
Ticket metrics
Article counts
Coverage, readiness, drift pressure, and failing surfaces
Human approval before truth
Weak
Manual by agents
Manual publishing
Governed drafts and proposals before authority
Helps after releases
Old answers can remain live
Tickets increase
Docs become stale
Flags answer drift and affected support content
Pricing clarity
Start free, then move to predictable INR plans.
Support credits are plan capacity for governed answers, chat assistance, and knowledge governance work. Static hosted help pages and widget loading do not consume credits.
Starter
Best for one AI-built SaaS app with early repeated questions.
₹999
150 support credits / month
Growth
Best for active SaaS products that need weekly review and higher capacity.
₹2,999
500 support credits / month
Studio
Best for studios or agencies launching multiple AI-built products.
₹6,999
1200 support credits / month
Founder questions
The answers buyers need before setup.
Does Canonica replace Intercom or Zendesk?
No. Canonica is the support knowledge layer and page-aware widget. It can reduce repetitive questions before they become tickets, but it is not a full helpdesk replacement.
Will answers publish automatically?
No. Canonica can generate drafts and proposals, but official answers require owner approval.
Do I need a full docs site first?
No. Start with FAQs, release notes, app pages, setup guides, and common support answers. Canonica turns those into review work.
I built my app with AI. Is Canonica still useful?
Yes, if real users are asking repeated questions. Canonica helps support keep up when the product ships faster than docs and support processes.
How hard is install?
One script, allowed origins, optional blocked routes, and safe page context. The activation dashboard verifies the runtime path.
Is it safe on sensitive pages?
Yes. Owners can block routes, restrict origins, and limit context to route or workflow hints instead of secrets.
Launch support before repeated questions become your job.
Start with your existing docs, notes, FAQs, and release updates. Canonica turns them into page-aware support your users can trust.
Built for solo founders, small SaaS teams, and studios managing multiple launches.